Agent-driven workflow automation, custom chatbots, real-time notifications, and proactive customer service bots within Dynamics 365.
Automates sales, logistics, finance, and customer service flows end-to-end. Impact: 85% reduction in manual tasks.
Streamlines procurement, vendor management, and payment cycles with built-in compliance checks and balances.
AI-driven FAQ assistance and workflow automation for business users across departments to increase support efficiency.
Workflow configuration, automation opportunity assessment, business process modelling, and comprehensive user training.
Deep expertise in Power BI and Azure integration frameworks for data-driven decision making.
Specialised in Dynamics 365 & Power Platform
Rapid prototyping & sprint delivery
10+ years enterprise leadership
Tangible efficiency & cost reduction